As our name implies, motorcycle riders make up the vast majority of our volunteers. If you would like to become a volunteer rider for SERV Surrey & South London the requirements are as follows.
Suitable training for all other aspects of the role will be provided.
Please contact the Recruitment Team for more information and to apply.
Frequently asked questions
Q: I am already a good rider, why do I have to get an advanced qualification/undertake a riding assessment?
A: The hospitals we work with require assurance that our riders are competent and SERV SSL has an obligation towards your safety as a rider. We take this very seriously.
Our assessment policy sets a minimum competence level, to check rider skills and safety. We expect all our riders to pass this assessment, and achieve an advanced riding qualification within a year of joining us. SERV can support your advanced training with a £50 grant if needed to offset your costs.
Q: I don’t have a bike, can I ride one of yours?
A: We require that a volunteer is over 30 years old (for insurance purposes) and has been active with us for a year before they can use our fleet bikes. The one year rule can be waived by the committee in certain circumstances but this would not be the case with a new volunteer. Those without a bike can also consider volunteering as a car driver or a controller.
Q: Do I have to tell my insurance company I am volunteering for SERV?
A: Yes, but it should not cost you any extra as most insurance companies are members of the ABI’s volunteer driving commitment. You should inform your insurer that you may be using your vehicle for voluntary work (you are NOT a courier!) and if they want to charge you let us know and we will do what we can to help .
Q: Which nights will I have to be on duty?
A: A week or two after your induction you will be invited to a site visit ride which will culminate at St Thomas’ Hospital where you will meet our rota manager. He will discuss with you our requirements and your availability and hopefully the two will match up. If not then he will aim to get you on the rota at times which you are happy with.
Q: What if I am still not sure of anything after my training?
A: Following your induction (usually on the site visit ride) you will be assigned a mentor who will be an experienced volunteer. They will be there to help you through your early days with SERV S&SL and will usually invite you to shadow them on a couple of runs, helping you to get used how it all works. Your mentor will be there for you for as long as you need their guidance.
Q: Where do I have to wait for a call when on duty?
A: The vast majority of our volunteers wait in the comfort of their own homes but this does not suit all. Some prefer to work out of our bunk house in New Malden and this could be because they live more than an hour from Tooting, their spouse/partner does not appreciate being woken up at all hours or perhaps they head straight to work from there in the morning. Whatever the reason, we try to ensure they are comfortable and the bunk house is equipped with beds, sofa, TV, DVD player, microwave etc.
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